Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card that's built into your device. Instead of a physical card, your device's eSIM can store multiple operator profiles and switch between them digitally. You can activate an eSIM by scanning a QR code or entering activation details manually.

Activating your eSIM is simple and takes just a few minutes:

1. 1. Purchase your eSIM plan and receive the QR code via email
2. 2. Go to your device's cellular settings
3. 3. Select "Add Cellular Plan" or "Add eSIM"
4. 4. Scan the QR code with your device's camera
5. 5. Follow the on-screen instructions to complete setup

eSIM activation is typically instant. Once you scan the QR code and complete the setup process, your eSIM should be active within 30 seconds to 2 minutes. In rare cases, it may take up to 15 minutes for the network to fully provision your connection.

We currently provide eSIM services in over 50 countries worldwide, including popular destinations in Europe, Asia, North America, South America, Africa, and Oceania. Our coverage is constantly expanding, and we're working to add more countries regularly. Check our coverage map for the most up-to-date list.

Yes! Many of our eSIM plans offer multi-country coverage, allowing you to use the same eSIM across multiple countries without needing to purchase separate plans. Our regional plans cover entire continents or groups of countries, making them perfect for travelers visiting multiple destinations.

When you run out of data, your eSIM will stop providing internet access. You can purchase additional data top-ups through our website or mobile app. Some plans also offer the option to purchase additional data before your current allowance expires. We'll send you notifications when you're approaching your data limit.

eSIM compatibility depends on your device model and operating system:

• • iPhone: iPhone XS, iPhone XS Max, iPhone XR, and newer models with iOS 12.1 or later
• • iPad: iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad (7th generation and later)
• • Android: Devices with Android 10 or later that support eSIM technology
• • Other devices: Some smartwatches and tablets also support eSIM

Yes! Most eSIM-compatible devices allow you to use both a physical SIM and eSIM simultaneously. This means you can keep your regular phone number on your physical SIM while using the eSIM for data or a second phone number. You can easily switch between them in your device settings.

The number of eSIM profiles you can store depends on your device. Most modern devices can store between 5-10 eSIM profiles, but you can typically only have one active at a time. This allows you to have multiple eSIM plans ready to use and switch between them as needed for different countries or purposes.

If your eSIM isn't working, try these troubleshooting steps:

1. 1. Check that your eSIM is enabled in your device settings
2. 2. Restart your device
3. 3. Ensure you're in a covered area
4. 4. Check that your plan hasn't expired
5. 5. Try switching between networks in your settings
6. 6. Contact our support team if issues persist

We offer a 14-day refund policy for unused eSIM plans. If you haven't activated your eSIM and request a refund within 14 days of purchase, we'll provide a full refund. For activated plans, we may offer partial refunds based on unused data and the specific circumstances. Contact our support team to discuss refund options.

Our customer support team is available 24/7 to help you with any questions or issues:

• • Live chat: Available on our website
• • Email: [email protected]
• • Help center: Comprehensive guides and tutorials
• • Video tutorials: Step-by-step setup guides