Agreement to Terms
These Terms of Service ("Terms") govern your use of our mobile eSIM services, website, and related applications (collectively, the "Service") operated by eSIM Pro ("us", "we", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Important: These terms constitute a legally binding agreement between you and eSIM Pro. Please read them carefully.
Service Description
eSIM Services
We provide digital SIM (eSIM) services that allow you to connect to mobile networks without physical SIM cards. Our services include:
- • eSIM profile provisioning and activation
- • Mobile data connectivity services
- • International roaming solutions
- • Device compatibility support
- • Customer support and technical assistance
Service Availability
Our services are available in multiple countries and regions. Service availability, coverage, and quality may vary by location and are subject to the terms and conditions of our partner network operators.
User Responsibilities
Account Security
- • Maintain the confidentiality of your account credentials
- • Notify us immediately of any unauthorized access
- • Use strong, unique passwords
- • Keep your contact information up to date
Device Compatibility
- • Ensure your device supports eSIM technology
- • Keep your device software updated
- • Follow device manufacturer guidelines
- • Report any compatibility issues promptly
Compliance
- • Use the service in accordance with applicable laws
- • Respect intellectual property rights
- • Avoid fraudulent or illegal activities
- • Comply with network operator policies
Usage Guidelines
- • Use the service for legitimate purposes only
- • Respect fair usage policies
- • Avoid excessive data consumption
- • Report any service issues or concerns
Prohibited Uses
You may not use our service for:
- • Illegal activities or violations of law
- • Harassment, abuse, or harmful behavior
- • Spam, phishing, or fraudulent activities
- • Copyright or trademark infringement
- • Excessive bandwidth consumption
- • Resale or redistribution of services
- • Reverse engineering or tampering
- • Any activity that disrupts our network
Payment and Billing
Payment Terms
- • All fees are charged in advance of service provision
- • Payment methods accepted include credit cards, debit cards, and digital wallets
- • Prices are subject to change with 30 days' notice
- • Taxes and fees may apply based on your location
Refund Policy
- • Refunds are available within 14 days of purchase if service has not been activated
- • Partial refunds may be available for unused data allowances
- • Refund requests must be submitted through our support channels
- • Processing time for refunds is 5-10 business days
Service Limitations
Coverage Limitations
Service availability and quality may vary by location and are dependent on partner network coverage.
Device Compatibility
Not all devices support eSIM technology. Check compatibility before purchasing our services.
Service Interruptions
Temporary service interruptions may occur due to maintenance, network issues, or other factors beyond our control.
Limitation of Liability
Important Legal Notice
To the maximum extent permitted by law, eSIM Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, data, or business opportunities
- • Service interruptions or downtime
- • Device compatibility issues
- • Third-party network operator limitations
- • Force majeure events
Termination
Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, your access to the service will be discontinued, and any unused credits or data allowances will be forfeited unless otherwise specified in our refund policy.
Termination by Us
We reserve the right to terminate or suspend your account immediately, without prior notice, for any violation of these Terms or for any other reason at our sole discretion. We may also terminate accounts that have been inactive for extended periods.
Governing Law and Disputes
Legal Framework
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which eSIM Pro is incorporated.
Dispute Resolution: Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration association.
Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts in our jurisdiction for any legal proceedings.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: [email protected]
Subject Line: Terms of Service Inquiry
Response Time: We will respond to your inquiry within 5 business days.